Surrey, North East Hampshire and Farnham and Hounslow Patient Transport Services
Clinical Commissioning Groups (CCGs) in Surrey, North East Hampshire and Farnham and Hounslow are currently reviewing non-urgent NHS Patient Transport Services, with NHS North West Surrey CCG acting as the lead commissioner for the new Patient Transport Services contract, which will start in April 2017.
Non-urgent Patient Transport Services provide routine, pre-planned transport for patients who need to attend hospital, medical centres and outpatient appointments and cannot make their own way there due to recognised medical conditions which fulfil specific eligibility criteria.
They also provide pre-planned transport for patients who require clinically trained staff to transport them because of their medical requirements.
Non-urgent Patient Transport Services (PTS) provide routine, pre-planned transport for patients who need to attend hospital and outpatient appointments for NHS treatment and cannot make their own way there or back home again due to recognised medical conditions which fulfil specific nationally set eligibility criteria.
Since the procurement of PTS began in May 2015, six Clinical Commissioning Groups have collaborated to ensure the new service provider meets the needs of patients.
The project has drawn on the concerns and opinions of a range of stakeholders, the public and patients:
- Nine events were held where stakeholders and members of the public provided their views
- 80 stakeholders responded to engagement surveys
- 140 stakeholders and patients attended engagement events
- Established a very active Patient Advisory Group
- In particular, patients have helped shape the procurement at every stage, including being present at bidder presentations
We are now able to announce that, from 1 April 2017 the five year patient transport contract has been awarded to South Central Ambulance Service (SCAS).
Six months of mobilisation will begin from September 2016, during which time patients will continue to provide input to ensure the user's perspective is taken into account.
Lyn Reynolds, PTS Project Manager for North West Surrey CCG, commented, "We have worked hard to improve the patient's experience going forward and our attention to detail has been enhanced by regularly listening to the users. The result is an improved service that better addresses the varying demands placed on PTS."
.Comments from PTS Patient Advisory Group members
"Having PTS users on the tender panel allows service users confidence that their needs and concerns have been listened to and properly taken into account. It also allows a degree of transparency that not just the cheapest option has been selected but the most fit for purpose from the available bidders"
‘The PTS Procurement programme has, I feel, taken full account of the experience and comments of disabled people and their needs have been included within the draft specification’
‘We have been included throughout the entire process and fully supported by their knowledgeable and caring staff’
‘It has left me feeling valued’
If you would like to be kept up-to-date on PTS matters, please send an email to
'PTS update' in the subject line.
We’ve also produce a comprehensive set of FAQs which you can access here to give you further information.
Patient Transport Service - Frequently Asked Questions
You said we did
Keep in contact
If you are a current Patient Transport Services user, you are invited to join the PTS Patient Advisory Group. Please email firstname.lastname@example.org for full information. Also contact us if you have any queries or comments about the service.
You may also have your say by writing to:
Patient Transport Services Procurement
North West Surrey Clinical Commissioning Group
58 Church Street
Surrey, KT13 8DP
If you are interested in the new Patient Transport Services, please check this page regularly for updates.
Thank you for your interest in the new Surrey, North East Hampshire and Farnham and Hounslow Patient Transport Services.