​​Stay Well This Winter​​

About our campaign

Winter can be seriously bad for your health. It’s also a challenging time for our NHS, particularly Accident & Emergency and GP Services.  Every winter we support the national Stay Well This Winter campaign, a joint national initiative from NHS England and Public Health England.

The campaign aims to help those that are most vulnerable to falling seriously ill with winter ailments, avoid needing hospital treatment by providing simple advice to protect them.  Thereby, protecting emergency care services for those who need urgent medical attention.

How to get help this winter

There are a number of things you can do to keep you and your family well this winter.  

Step 1: Be prepared. Make sure you order adequate supplies of repeat prescriptions, have a flu jab and stock up on over the counter remedies and plasters.  It is important to keep warm in winter – both inside and outdoors. Heat your home to at least 18°C (65°F), if you can, you might prefer your living room to be slightly warmer.

We’ve put together a helpful resource on what you should have in your medicine cabinet. 
  • What everyone should have in their medicine cabinet, click here.
Watch Surrey GP Dr Asha Pillai's advice on how to stay well this winter and access local health services

Step 2: Self-care. If you or a loved one do start to feel ill you can manage minor conditions yourself. We’ve put together helpful self-help guides for adults and those taking care of children. Self-care goes beyond minor cuts and grazes. If you, a friend or family member feels low this winter our Safe Haven café can help support with mental health crises or times of emotional distress.
  • Self-care for adults, click here.
  • Self-care about children, click here.
  • Our Safe Haven café, click here.
Step 3: Visit a pharmacy. If you start to feel unwell, even if it is just a cough or cold, don't wait until it gets worse, seek immediate advice and help from your pharmacist. The sooner you get advice the better – pharmacists are here to help you stay well this winter.

Pharmacists can provide self-care advice that will get you through the winter season. If you’ve been prescribed antibiotics or other medication, make sure you take them as directed and pick up any prescription medicines before they run out.  Many of our pharmacists have extended opening hours this winter. See the map below for details of your local pharmacy.

Older neighbours, relatives and friends may need a bit of extra help this winter so make sure you keep in touch, check if they are feeling under the weather, help them stock up on food supplies and make sure they have the necessary medication before they run out or a spell of bad weather. 


Step 4: Call NHS 111. 111 is the NHS non-emergency number. If you, a friend or loved one need urgent but non-life threatening support and advise the service is right for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Step 5: Visit your GP. If symptoms are persistent or deteriorating visit your GP. Many have on the day appointments and some are open at weekends.  

Step 6: Visit a walk-in centre. Our walk-in centre’s located at Working, Ashford and Weybridge will each host GPs for the winter period. If you suffer a minor injury or illness these centres are open 8am-8pm on weekends and bank holidays. 

Walk-in centre opening times

Weekends 9am – 4pm
Bank Holidays 9am – 4pm
X-ray 9.30am – 4pm

Weekends 9am – 7pm
Bank Holidays 9am – 7pm
X-ray 9.30am – 4.30pm

Every date 8am – 8 pm (doors closing at 7.30pm)

Step 7: Visit A&E or call 999. If symptoms are serious or life threatening, it’s an emergency situation call 999 or attend A&E.

Download and print our quick reference guide

We know that it is not always easy to know which service to use when, so to help you find the right place to go we have created this quick reference guide. Download here.


Last Modified - 31/05/2017 13:20