North West Surrey CCG is responsible for 'buying' NHS services within its geographical area. It is our job to ensure that the hospitals, community services and other service providers meet the needs of local people. However, we know that sometimes things don’t go as they should.

It's vital that we know when this has happened so we can investigate what went wrong and make things better for you and for other patients.

We're also delighted to receive positive feedback and compliments about our work or the quality of health services you have received as a local resident.