Re-thinking out of hospital services in North West Surrey – join our conversation

Working with local health and care partners, NHS North West Surrey Clinical Commissioning Group has launched The Big Picture - an opportunity for local people to join an open and honest discussion about the future of care delivered outside of hospital.

The majority of health and care support happens outside our main hospitals and the system isn't working as well as it could. Increased demand from a growing population, the changing needs of people living with long term conditions like diabetes and heart disease, and difficulties in recruiting the right staff are all putting pressure on our health and care system.

Read the case for change

These documents explain why change is needed and the emerging thinking around how we can support people to stay well for longer and reduce the burden on urgent and emergency services. 

Read the  pdf full case for change  (2.13 MB)

Read the pdf case for change summary (387 KB)

Read the   pdf glossary (347 KB)  for an explanation of key words and terms.

How to get involved in The Big Picture

Join us at our research workshop in Weybridge.

During this workshop we will:

  • Discuss what we mean by the term ‘urgent care’

  • Ask you to share your experiences and how you decide what to do when you need care urgently

  • Discuss what is important to you when you need this type of care

  • Explore what else healthcare services could do to respond

To help us manage venue capacity please register beforehand by visiting

Date and time



 Thursday 6 December 2018

 19:00 - 21:00


 The Ship Hotel

 Monument Green

 70 High St


 KT13 8BQ




For further information or to feed in your views - contact us using the details below. 

Telephone: 01372 232475

Write to: The Big Picture, c/o The Communications Team, North West Surrey CCG, 58 Church Street, Weybridge, KT13 8DP

Text: 07880 091328