Back to news

Important information for patients at Church Street and Rowan Tree GP practices

Following the recent fire at Weybridge Hospital, which has left the building completely destroyed, patients from Church Street and Rowan Tree GP practices are still able to call their GP practice using the practice’s usual telephone number (which are being diverted to temporary telephones).  As both practices are only able to run a skeleton service for the next few days however, we would ask patients to only call if your need is urgent. 

More permanent accommodation for both practices has now been secured in Burwood Ward at Walton Hospital, Rodney Road, Walton on Thames for the foreseeable future.  Over the next few days this will be a more limited service, including wound care, and we expect practices to be offering most services as normal from early next week.

For booked appointments, practices will be calling patients to confirm whether or not your appointment is able to go ahead as planned;  for those less urgent appointments, practices will rebook your appointment at a later date, and will be operating a triage system to determine patients with the most need.  Please try to use alternative services wherever possible;  you can get help and advice from NHS 111, your local pharmacist or if you need to see a healthcare professional you can use the Walk-in Services at Woking or Ashford Hospitals.  We would urge people to think carefully about attending A&E unless you have a real emergency as services are likely to be particularly difficult during this time.

Both practices are continuing to offer repeat prescriptions; please only urgent prescriptions at this time.

Staff have been working really hard to put contingency plans into place quickly, and we would ask that you bear with us during this difficult time.