The ambulance service is also extremely busy and is reminding people that 999 should only be dialled in an emergency.

The Trust asks local people to bear with them during this time of unprecedented demand and help them to prioritise their most urgent patients.  

A reminder that there are a range of options available to North West Surrey residents when it’s urgent but not an emergency:

    • NHS 111: a free service available 24 hours a day, 365 days a year. Trained advisors and medical staff will assess your condition on the phone and point you to the right service for fast advice and support.
    • Local pharmacies offer advice and medicines for a range of common conditions, such as coughs, colds and headaches, without the need for an appointment. Free emergency contraception is also available at some local pharmacies.
    • GPs: Your GP is best placed to know your medical history. GP practices are open as usual again after the Christmas break, please call your surgery to book an appointment.
    • If you require an out of hours GP please contact NHS 111 - if assessed as needing an appointment, patients will be booked to see a CARE UK GP who is based within the Walk-in Centres
    • Please don’t come to A&E as an alternative to seeing your GP.
    • NHS Walk-in Centres: Walk in centres are staffed by nurses and healthcare professionals and provide a wide range of services to treat minor injuries and illnesses such as cuts, sprains, strains, coughs and colds, eye infections and minor burns/scalds. There are walk in centres in Ashford or Woking.
    • Self-care: a range of common illnesses and injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

More information on local health services can be found at