In response to MIND’s news release issued on 15 May highlighting inconsistencies in mental health spending across England, the following statement describes how the Surrey Heartlands Health and Care Partnership is responding to the NHS Five Year Forward View for Mental Health and in particular how we are prioritising and transforming mental health services for our local population.

The update below summarises progress made on key areas of planning future healthcare services in and around Weybridge following the devastating fire at Weybridge Community Hospital in July 2017.

Key to determining future services in Weybridge is The Big Picture programme which looks at how we can improve out of hospital services across North West Surrey.

We are very pleased to publish the annual CCG 360 Degree Stakeholder Survey report. This is run by Ipsos MORI on behalf of NHS England and has been conducted since 2013/14.

More than 1,000 worshippers at the Shah Jahan Mosque in Woking for Friday prayers were offered the option of a free NHS heart health check using hand portable mobile ECG machines - and one result may prove to be a lifesaver.

Residents in North West Surrey are reminded about the range of local health services available over upcoming Easter bank holidays. 

The six Clinical Commissioning Groups in Surrey are inviting users of wheelchairs, their carers, friends and family to help co-design a new county-wide wheelchair service at a public engagement workshop at Dorking Halls on 17 April 2019.

A new draft Health and Wellbeing Strategy has been developed for Surrey. It is the product of unprecedented collaboration between the NHS, Surrey County Council and wider partners, including the voluntary and community sector and the police, and we would like to test it with you. Please have a look at the strategy and take part in the online survey and let us know what you think.


Language and communication barriers in healthcare settings can lead to problems such as delay or denial of care, issues with medication management and people not accessing services that help to keep them happy and healthy. The Surrey Heartlands Clinical Commissioning Groups (Guildford & Waverley, North West Surrey and Surrey Downs CCGs) wish to improve interpreting (spoken word or British Sign Language (BSL) and translation (written word and braille) services available during and in support of GP appointments.

A new contract for GP practices will shortly be procured. The service will offer patients the opportunity to receive support to communicate with their GP during their appointment. This could include providing information in different languages, having an interpreter during the appointment or making sure people can access information in different formats such as braille. The service will also include translation of important patient records which your GP needs to understand.

We asked comments from from people who work with patients and their families who may need help to communicate with their GP during their appointment.

We hosted a number of focus groups and interviews on Tuesday 5 February at the H. G. Wells Centre in Woking and we have sought people's thoughts on what a good interpreting and translation service could look like when attending a GP practice.

You can read the completed pdf Interpretation and Translation Services Engagement Report (1.75 MB) . It details how the CCG carried out engagement with patients, carers and representatives to inform the kind of service that the CCG would commission. The report includes recommendations for commissioners. The report is also available in pdf large print (1.81 MB)

Please contact us if you would like this report translated into another language or alternative format such as large print, Braille or audio.


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