Hospitals across Surrey Heartlands are reporting an increased demand on accident and emergency departments, which is impacting on patient waiting times.

Robust contingency plans are in place but members of the public are being asked to Help Us Help You and know what to do and where to go for the right level of health care during this busy winter period.

Local people are being urged to have their say on translation and interpretation services for patients visiting their GP practice.

The Surrey Heartlands Clinical Commissioning Groups (Guildford and Waverley, North West Surrey and Surrey Downs CCGs) are developing the service to help patients communicate with their GP during their appointment.

The update below summarises progress made on key areas of planning future healthcare services in and around Weybridge following the devastating fire at Weybridge Community Hospital in July 2017.

North West Surrey CCG and our partners have been concentrating on developing our plan for the future of out of hospital services across the region. Considering the broader landscape of urgent care services and how they can be improved is a crucial step in making sure we get the right services in Weybridge. 

Clinical commissioners across Surrey Heartlands and East Surrey are pleased to announce the appointment of Care UK as the new provider for the Surrey Integrated Urgent Care service across East Surrey, Guildford & Waverley, Surrey Downs and North West Surrey from 1 April 2019.  

It may seem premature to start thinking about the long, cold winter months, but September is the perfect time to consider your personal winter health plan.

This might include committing to a healthier diet, getting more exercise and ensuring your medicine cabinet is stocked up with the basics, but the NHS always recommends organising your vaccination against influenza as a priority.

The CCG applied to Elmbridge Borough Council for planning permission (reference 2018/3453) to change the use of Burwood Ward in Walton Community Hospital to enable Fort House Surgery to relocate to modern, fully accessible premises. Further benefits for people living in and moving to Walton-on-Thames related to this proposal can be found pdf here  (936 KB)

You can view the planning permission documents here and you can read further information about the overall proposal in the following documents:

If you need this information in another language or format, please contact us using the details at the bottom of this page.

The planning consultation was due to end on 10 December 2018. This was extended by Elmbridge Borough Council to 11 January 2019, which the CCG supported in order to ensure local people could express their views. 

Update following planning committee decision - 4 February 2019

The CCG’s planning application to change the use of Burwood Ward in Walton Community Hospital from C2 to D1 (and so suitable for a GP practice) was refused by local councillors at the North Area Planning Committee on Monday 4 February 2019. It had been recommended for approval with conditions by the council’s Planning Officer whilst the County Highways Authority recommended the Transport Assessment and Travel Plan.

The reason for refusal was given as follows:

"The proposed development would fail to provide sufficient car parking for the numbers of users of the application site and the wider Walton Community Hospital and Walton Health Centre which would result in an increase in parking stress in the local area and have a detrimental impact on the users of that site and the amenities of the neighbouring properties and locality. This would be contrary to policies DM2, DM7 and DM9 of the Elmbridge Development Management Plan 2015."


For further information:

Telephone:01372 232 450
Text: 07880 091 328  

Why it’s time to show your heart some love 4 September 2018

High blood pressure and atrial fibrillation (AF) are the top contributors to the more than 300 lives lost prematurely to cardiovascular disease each year in Surrey. With eight out of ten deaths from heart disease in this country deemed preventable, it is really important to know that your heart is healthy and blood pressure at a safe level.

In Surrey Heartlands, a community outreach service is being developed with the Guildford Diocese which will see volunteers trained in carrying out blood pressure and pulse checks.

The volunteers will carry out the checks as part of an outreach programme which includes specific targeted work with minority groups. The checks will take place after church services but also during care home visits and at community events.

In addition a new service is under development in partnership with community pharmacies. From next spring, pharmacies will offer health checks, called Blood Pressure Plus, that include blood pressure testing along with a pulse check. Depending on their results, patients may be referred to a range of services for diagnosis, follow-up and management.

The following options may be offered:

  • A full NHS Health Check
  • Referral to primary care for ambulatory blood pressure monitoring
  • Referral to primary care for electrocardiogram (ECG)
  • A test for blood glucose levels and, depending on results, possible referral to the National Diabetes Prevention Programme

Community pharmacies employ healthcare professionals who are trained in measuring and understanding blood pressure results and other cardiovascular disease risk factors.

People will be able to find out if they have high blood pressure (hypertension) or a condition like AF - that causes an irregular and often abnormally fast heart rate. If these conditions are not identified or controlled, the risk of a heart attack or stroke is significantly increased.

AF increases the risk of stroke by five times and is responsible for 20 per cent of all strokes. What’s more, the individual impact of an AF-related stroke is far worse than those caused by other factors.

Surrey Heartlands Clinical Lead, Consultant Cardiologist Dr Michael Hickman, who works at the Royal Surrey County Hospital, said: “Lifestyle-related factors such as high blood pressure and high cholesterol, as well as smoking, poor diet and a lack of exercise can significantly increase a person’s risk of developing heart disease or having a stroke.

“Cardiovascular disease remains a leading cause of morbidity and mortality and is a major burden on health services, social care and the economy at large.

“The increased detection and early management of conditions such as hypertension and atrial fibrillation will reduce the numbers of heart attacks and strokes, this will reduce social care needs, and the negative impact that these conditions have on people’s lives.”

To increase awareness of heart health and reduce the risk of heart attack and stroke, Public Health England’s (PHE) Heart Age campaign is encouraging adults to complete the One You Heart Age Test. It reveals your ‘heart age’ as compared with your real age and offers advice and support on how to improve your health.

In addition selected community locations and pharmacies across Surrey are this month offering free blood pressure checks. More details can be found here.

Multiple nominations for Surrey Heartlands in 2018

HSJ Awards 

Partner organisations from across the Surrey Heartlands Health and Care Partnership have received a total of 10 nominations in the prestigious Health Service Journal Awards for 2018, including two for innovative Health and Care Partnership programmes.

  • Surrey Heartlands Health and Care Partnership is nominated for its midwifery-led 24/7 ‘Better Births’ Pregnancy Advice Helpline, which has received 9,000 calls since its launch in April 2018
  • The Surrey Heartlands Integrated Care System has been shortlisted for its ‘whole system’ approach to supporting carers’ health and wellbeing through its Memorandum of Understanding ‘Together for Carers’
  • North West Surrey CCG together with service providers Ashford and St. Peter’s Hospital are shortlisted for their integrated musculoskeletal service ‘iMSK’, previously Highly Commended in The Lord Carter Awards for Innovation
  • There’s recognition in two categories for Surrey and Borders Partnership Foundation Trust’s ground breaking dementia technology project – which uses artificial intelligence to support people with dementia in their own homes - and a third nomination for their Intensive Support Service for People with a Learning Disability
  • Surrey Downs Clinical Commissioning Group has been shortlisted twice: once in the Widening Participation category for its Quality in Care Homes programme in partnership with CSH Surrey, and again in the Community or Primary Care Services Redesign category for the achievements of the Community Rapid Access Chest Pain Clinic in improving patient outcomes.

Other finalists include South East Coast Ambulance Service for their Intelligence Based Information System (IBIS) and The Royal Marsden’s Rapid Access to Prostate Imaging and Diagnosis programme (RAPID), in collaboration with Imperial College Healthcare Trust, St George's Healthcare Trust and Epsom and St Helier Hospitals.

Dr Claire Fuller, who was last year named Clinical Leader of the Year for her outstanding leadership of Surrey Downs CCG, is now Senior Responsible Officer for the Surrey Heartlands Health and Care Partnership.

Commenting on the raft of nominations she said: “I am absolutely thrilled to see this many partnership programmes across Surrey receive such a level of recognition. It reinforces the huge amount of innovation and integrated working taking place within our health system, resulting in tangible practical improvements for patients.

“We have great, shared ambition for the future as part of our Integrated Care System and wish all nominated partners lots of luck for the finals in November.”

Judging for this year's awards will take place in October and the ceremony itself will be held on Wednesday 21 November in London.

our core values