The NHS in Surrey is designing a new wheelchair service for children, young people and adults and we want your views! We are making plans for a new wheelchair service across Surrey when the current arrangement ends and we would like your help to shape it. 

If you use a wheelchair yourself, or are a carer, friend or family member of someone who uses a wheelchair, we would be grateful if you could complete a short survey to give us your views about the current service, and how it could be improved. The survey may be completed online here or printed off here and returned to:

FREEPOST RTEY-LSGG-UHBE, NHS Surrey Downs CCG, Cedar Court, Guildford Road, Leatherhead, KT22 9AE. (No stamp is required).

The survey can be returned by email to

An Easy Read version of the survey can be found here. It can be printed off, completed by hand and returned to the above Freepost address or email address (if scanned).

If you would like to request a hard copy of the survey to complete please telephone 01372 201732, SMS text number 07747 201500 or email 

The survey closes on 17 May 2018.

This survey follows a workshop held with wheelchair users and carers in February - feedback from the workshop can be found here. Thank you for your support.

Your views will help us design a new service that meets the needs of people who use a wheelchair and their families and carers in Surrey.

Listening to patients and members of the public

To capture the views of patients and members of the public we have set up a Participation Action Network Group (PAN) to help ensure the views of groups with protected characteristics under the Equality Act, are represented and that these views feed into our commissioning plans and priorities.
The aim of PAN is to identify opportunities for closer working, maximising the channels and assets that already exist in the local community. The emphasis on ‘action’ reflects our commitment to work together and to share actions, acknowledging the skills and expert knowledge members bring and the valuable contribution they can make directly to the work of PAN. The network is still developing but feedback so far has been positive. As part of our next steps we will be setting our work plan and agreeing our objectives and outcomes for the next six months.

Since we formed in 2013, we have really strengthened our approach to patient engagement. We now have a virtual group, which is open to everyone, and more than 400 local people have already joined up. We regularly contact members of our sign up group with project updates and involvement opportunities.

PAN - minutes of meeting on 7 February 2018 are here. Learn more about PAN here.

There are plenty of opportunities for you to help us plan and buy local healthcare – whether that’s through surveys, attending meetings and workshops, or by directly supporting one of our project groups – to make sure patients are at the heart of what we do.

Interested? You can sign up here to receive regular updates and get involved.

Every year we also ask some of our key stakeholder to tell us how they feel we work as an organisation and how we engage with them. We do this by asking them to take part in our 360 degree stakeholder survey, which forms part of our annual NHS England assurance process. You can read the findings of our 2017 360 degree survey here

Read more about how we are engaging and involving local people in our 2016/17 Engagement Report, available within our Annual Report here.