Patients of Greenfield Surgery in Old Woking were informed on Monday 20 May 2019 about some upcoming changes at the practice and how they can share their views. 

Updated 16 July 2019

Following the patient and stakeholder engagement activity described below the CCG has identified a practice who wishes to take over the contract to run Greenfield Surgery. At a meeting on Friday 12 July the Primary Care Commissioning Committee agreed to support the progression of this option as the first choice. This means that work continues to try and secure GP services located at the Greenfield Surgery site.  A letter will be sent to all patients informing them of this outcome and what it will mean for the future of Greenfield Surgery.

Dr Pool has confirmed he would be interested in working with the two practices but this is subject their own agreement and we are unable to confirm further details at this stage.


What is happening?

The practice has given notice to terminate its contract to provide primary care services (the care people receive from GPs and practice nurses) from September 2019. As a result, NHS North West Surrey Clinical Commissioning Group (CCG) - who plan, buy and monitor local primary care services - is working to identify the best possible options to ensure patients have continued access to a full range of primary care services.

Why is this happening?

The practice has worked extremely hard to maintain high quality care for its patients. However, there are a number of challenges to continuing to provide services from Greenfield Surgery, as outlined below. 

  • The number of patients registered is relatively small (2,000 people) and is not growing as expected and therefore the practice income remains static. This makes it difficult to offer a full range of services.
  • The practice has found it increasingly difficult to recruit the staff necessary to maintain the quality of care for the registered list of patients.
  • The way primary care works is changing with groups of practices working together to deliver services and more patients opting for alternative ways to access care – such as remote GP video consultation for example.

What next?

The CCG is doing all that it can to explore ways of ensuring ongoing access to primary care services for all registered patients. For example, working with local practices to identify ways in which they could join together to take over the contract, and reviewing the capacity at surrounding practices to see if there are sufficient alternative local services to meet patients’ needs. There are 14 practices within a three mile radius of Greenfield Surgery – you can see these in pdf this map (2.87 MB) . We are also considering if it will be necessary to run a competitive procurement to find a different organisation to provide services from Greenfield Surgery.

Between now until September we will also work closely with all vulnerable patients to provide individual support and ensure their care needs are met as best as possible. 

Patient feedback

We ran a period of engagement between 20 May and 14 June to ask what patients think about the challenges facing the surgery and what should happen next.

Public meetings

  • These were held on 28 May and 6 June 2019 at St Peter’s Church, Church Lane, Old Woking, GU22 9JF

You can view the presentation and frequently asked questions from the public meetings below:

Public information stand

  • This was on display at St Peter’s Church between 28 May and 7 June and people could leave comments. 

Patient survey

A survey was also available for patients to complete between 27 May and 14 June 2019. Responses are being analysed and will be published on this site in an engagement report.

If you have any queries about these changes at Greenfield Surgery please contact us using the details below. 


Contact us

Telephone    01372 232 450


Address        Patient Experience Team, NHS North West Surrey Clinical Commissioning Group, 58 Church Street, Weybridge, KT13 8DP

Text              07780 091 328


Please also use these details to get in touch if you need any of this information in any other language or format.

All feedback from patients and other key stakeholders will be taken into account to reach a final decision. All patients will be updated in July once the review has been completed. 

Please note that there will be no immediate changes to patient care. Greenfield Surgery will continue to provide services until a decision is reached and all patients will be supported if any alternative arrangements need to be put in place.