Multiple nominations for Surrey Heartlands in 2018

HSJ Awards 

Partner organisations from across the Surrey Heartlands Health and Care Partnership have received a total of 10 nominations in the prestigious Health Service Journal Awards for 2018, including two for innovative Health and Care Partnership programmes.

  • Surrey Heartlands Health and Care Partnership is nominated for its midwifery-led 24/7 ‘Better Births’ Pregnancy Advice Helpline, which has received 9,000 calls since its launch in April 2018
  • The Surrey Heartlands Integrated Care System has been shortlisted for its ‘whole system’ approach to supporting carers’ health and wellbeing through its Memorandum of Understanding ‘Together for Carers’
  • North West Surrey CCG together with service providers Ashford and St. Peter’s Hospital are shortlisted for their integrated musculoskeletal service ‘iMSK’, previously Highly Commended in The Lord Carter Awards for Innovation
  • There’s recognition in two categories for Surrey and Borders Partnership Foundation Trust’s ground breaking dementia technology project – which uses artificial intelligence to support people with dementia in their own homes - and a third nomination for their Intensive Support Service for People with a Learning Disability
  • Surrey Downs Clinical Commissioning Group has been shortlisted twice: once in the Widening Participation category for its Quality in Care Homes programme in partnership with CSH Surrey, and again in the Community or Primary Care Services Redesign category for the achievements of the Community Rapid Access Chest Pain Clinic in improving patient outcomes.

Other finalists include South East Coast Ambulance Service for their Intelligence Based Information System (IBIS) and The Royal Marsden’s Rapid Access to Prostate Imaging and Diagnosis programme (RAPID), in collaboration with Imperial College Healthcare Trust, St George's Healthcare Trust and Epsom and St Helier Hospitals.

Dr Claire Fuller, who was last year named Clinical Leader of the Year for her outstanding leadership of Surrey Downs CCG, is now Senior Responsible Officer for the Surrey Heartlands Health and Care Partnership.

Commenting on the raft of nominations she said: “I am absolutely thrilled to see this many partnership programmes across Surrey receive such a level of recognition. It reinforces the huge amount of innovation and integrated working taking place within our health system, resulting in tangible practical improvements for patients.

“We have great, shared ambition for the future as part of our Integrated Care System and wish all nominated partners lots of luck for the finals in November.”

Judging for this year's awards will take place in October and the ceremony itself will be held on Wednesday 21 November in London.


You can view a pdf list of the opening (227 KB) times for all the community pharmacies in Surrey. Please note that this information is subject to change, so please check with the pharmacy before travelling. 

Find out more about the Medicines Optimisation Team here

Extra GP appointments available in North West Surrey

From Monday 20 August it will be even easier for people to make an appointment with a GP, thanks to a new national ‘extended access’ initiative, which will improve access to primary care services in North West Surrey. This means, in addition to being able to book GP appointments at a local practice, patients will now also have access to additional appointments during the evenings and at weekends at a number of locations across the local are

The extra appointments are being provided by the GP federation that brings together all 40 GP practices in the local area and is known as North West Surrey Integrated Care Services.

By working together in a new and different way local GP practices will be improving access to primary care appointments, making it even easier for local people to get the care and advice they need, at a time that’s convenient to them. These additional appointments will be available from 6-9pm on weekday evenings (including bank holidays but not in August) and from 9am to midday at weekends. Patients can book these appointments through their local GP practice. As these extra appointments are provided from GP surgeries and for Woking, from Woking Community Hub (Bedsur Hub), the GP or clinician will have access to patients’ medical records, via patient consent, giving them access to all the information they would need to provide the best possible care

The additional appointments will be provided at the following locations – and patients in North West Surrey can book appointments at any of these sites:

The Red Practice – Walton Health Centre (Rodney Road, Walton-on-Thames, KT12 3LB)

Studholme Medical Centre (50 Church Road, Ashford, TW15 2TU)

Sunbury Health Centre (Green Street, Sunbury-on-Thames, TW16 6RH)

Woking Community Hospital (Heathside Road, Woking, GU22 7HS)

Initially, these extra appointments will be provided by local GPs but from August there are plans to extend this service to also include nurse-led clinics, blood tests, physiotherapy assessments and digital consultations (which includes online face to face consultations via a patient smartphone). 

Dr Caroline Baker, Chief Executive Officer of North West Surrey Integrated Care Services and local GP explained: “I am really pleased that we can provide the residents in North West Surrey these additional extended hours appointments, particularly those who may normally struggle to get a GP appointment during normal GP opening hours. An added benefit is that these GP Extended Access Clinics are based within a primary care setting and the clinician who sees you will have access to your GP records making the appointment just like visiting your own GP practice.”

Dr Charlotte Canniff, Clinical Chair for North West Surrey CCG and local GP explained “As a health system, we continue to work hard to ensure patients have access to the right care in the most appropriate place. Patients already have access to medical advice, from the NHS111 service, pharmacies and Walk-in-Centres. Parents with young children can also download the HANDi App (from Google Play or Appstore), which was developed to provide advice and support if their children have symptoms of common childhood illnesses and give parents confidence in dealing with minor conditions themselves at home or the most appropriate place to seek support.


These GP Extended Access Clinics have been put in place so that those presenting at A&E, are those that really need urgent or emergency help.”


The CCG held its Annual General Meeting on Wednesday 18 July 2018 to present its Annual Accounts for 2017-18.

Click document here (697 KB) to view a copy of the slides.

Click pdf here (3.27 MB) to view a copy of the 2017-18 Annual Report

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