​​​​Surrey, North East Hampshire and Farnham and Hounslow Patient Transport Services

Clinical Commissioning Groups (CCGs) in Surrey, North East Hampshire and Farnham and Hounslow are currently reviewing non-urgent NHS Patient Transport Services, with NHS North West Surrey CCG acting as the lead commissioner for the new Patient Transport Services contract, which started in April 2017.

Non-urgent Patient Transport Services provide routine, pre-planned transport for patients who need to attend hospital, medical centres and outpatient appointments and cannot make their own way there due to recognised medical conditions which fulfil specific eligibility criteria.

They also provide pre-planned transport for patients who require clinically trained staff to transport them because of their medical requirements.

Be informed

Non-urgent Patient Transport Services (PTS) provide routine, pre-planned transport for patients who need to attend hospital and outpatient appointments for NHS treatment and cannot make their own way there or back home again due to recognised medical conditions which fulfil specific nationally set eligibility criteria.

As part of the procurement  process for PTS, six Clinical Commissioning Groups collaborated to ensure the new service provider met the needs of patients.

The project focused on the concerns and opinions of a range of stakeholders, the public and patients:

  • Nine events were held where stakeholders and members of the public provided their views
  • 80 stakeholders responded to engagement surveys
  • 140 stakeholders and patients attended engagement events
  • Established a very active Patient Advisory Group
  • In particular, patients have helped shape the procurement at every stage, including being present at bidder presentations

From 1 April 2017 the five year patient transport contract has been awarded to South Central Ambulance Service (SCAS).

Lyn Reynolds, PTS Project Manager for North West Surrey CCG, commented, "We have worked hard to improve the patient's experience going forward and our attention to detail has been enhanced by regularly listening to the users. The result is an improved service that better addresses the varying demands placed on PTS."​

Comments from PTS Patient Advisory Group members:

"Having PTS users on the tender panel allows service users confidence that their needs and concerns have been listened to and properly taken into account. It also allows a degree of transparency that not just the cheapest option has been selected but the most fit for purpose from the available bidders"
‘The PTS Procurement programme has, I feel, taken full account of the experience and comments of disabled people and their needs have been included within the draft specification."

​"We have been included throughout the entire process and fully supported by their knowledgeable and caring staff."

"It has left me feeling valued."

Documents that were part of the consultation and engagement

Patient Transport Service Eligibility Assessment

Patient Transport Service Bidders Day Presentation

Patient Transport Service Leaflet

Patient Transport Service Poster

 

 Patient Transport Service - Frequently Asked​ Questions
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