​​​​​​​​​Woking Locality Hub

North West Surrey’s Locality Hubs are a new innovation, which are being designed and set up to provide the opportunity to access a range of health, social care and community services – all in one place.

 


​Who are Locality Hubs for?

If you are an older person with several health problems or other issues which impact your general health and wellbeing, your GP  may refer you to the locality hub in your area if it’s appropriate for you.

Examples of the type of complications or issues we mean include: breathlessness, heart problems, dementia, at risk of falls or chronic kidney disease – though this is not an exhaustive list.

Why do we need Locality Hubs?

Emergency hospital admissions are incredibly stressful for you as the patient and can often be avoidable with the right preventative care and support in the community. Added to that, people aged 75 and above now account for 30% of national emergency hospital admissions - a dramatic increase from under 10% just two years ago.

North West Surrey has 35,000 people aged 75 or over, half of which are considered to be either frail or at risk. So we see Locality Hubs as a key way to support people to enjoy independent and fulfilled lives for as long as possible.

Click on any of the links below to find out more about the locality hubs​​

 Find out more

 Find out more about the organisations working at the Hub and their services’

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The following table summarises the services that the different organisations involved in the Bedser Hub provide:


Provider

Hub services

CSH Surrey

CSH Surrey take care of the day to day management of the Bedser Hub, as well as providing a number of specific services for patients. These include;

  • Community nursing (e.g. matrons and nurses)
  • Podiatry
  • Rapid response physiotherapy and occupational therapy

These teams have access to patient’s integrated care records so they can see all the information they need to care for patients.

Age UK Surrey

Age UK Surrey employs a team of Wellbeing Co-ordinators, who coordinate patient care. They also help patients access other services if and when required – e.g. handy person services, wheelchair services and eye and hearing support.  

The Wellbeing Co-ordinators have access to patient’s integrated care records to ensure they can book appointments and offer appropriate services to patients.

Ashford and St Peter's Hospitals NHS Foundation Trust

Ashford and St Peter's Hospitals provide two consultant geriatricians to the Bedser Hub. The geriatricians have access to patient’s integrated care records so they can see all the information they need to care for patients.

Ashford and St Peter's Hospitals have been involved in the development of the locality hubs since the very beginning, and are currently working with the CCG on a new Bedser Hub service which will see patients going to the hub instead of hospital when they can be better supported in this familiar, less clinical environment.

Citizens Advice Woking

Citizens Advice Woking work with the wellbeing co-ordinator team to support patients. Often this is to assist people in claiming benefits such as attendance allowance, though other support is provided as required.

District and Borough Councils

The districts and boroughs work closely with the Wellbeing Co-ordinator team to provide additional support for patients as and when required.  This includes services like meals on wheels and care line.

GPs

There are a number of local GPs working at the Bedser Hub, though patients are unlikely to see the same GP as they have at their practice. They are able to spend more time with patients than is possible within a normal GP practice and because they have access to patient’s integrated care records so they can see all the information they need to care for patients.

South East Coast Ambulance Service

The Bedser Hub is working with the Ambulance service to make sure ambulance crews are able to identify whether someone they attend on an urgent call is a patient at the Bedser Hub. The Bedser Hub shares a summary of each patient’s visit a​​nd key details about their medication, conditions and care plans with the Ambulance service so it is available to them should they be called to attend a hub patient.  This allows them to notify the Bedser Hub, which can then give additional support.

Surrey and Borders Partnership NHS Foundation Trust

The Bedser Hub offers a range of talking therapies and general mental health support for patients, including those suffering from memory loss.  The staff providing these services have access to patient’s integrated care records to ensure they can have access to all the information they need to care for patients.

Surrey County Council

The Surrey County Council Social Services team are based at the Bedser Hub. They work with the other professionals at the hub to provide advice and support for patients as and when needed.

Members of the Surrey County Council Social Services team working at the hub have access to patient’s integrated care records to ensure so they can see have access to all the information they need to care for patients.

Woking Association Of Voluntary Service (WAVS):

The Wellbeing Co-ordinators also work with WAVS on an ad hoc basis. WAVS provide advice, support and representation for the voluntary sector in the area, and so help us link in with wider charity and voluntary sector organisations.

Woking Community Transport

The NHS provides transport to and from the Bedser Hub through the local Woking ‘Bustler’ buses for patients who require it. This transport is free to the patient going to the hub only, and must be pre-booked.

When transport is booked for a patient, information about any requirements will be shared with Woking community transport to ensure patients and staff remain safe. ​

Last Modified - 31/05/2017 13:42