About our campaign 

Winter can be seriously bad for your health. It’s also a challenging time for our NHS, particularly Accident & Emergency and GP Services.  Every winter we support the national Stay Well This Winter campaign, a joint national initiative from NHS England and Public Health England.
 
The campaign aims to help those that are most vulnerable to falling seriously ill with winter ailments, avoid needing hospital treatment by providing simple advice to protect them.  Thereby, protecting emergency care services for those who need urgent medical attention.
 
How to get help this winter
 
There are a number of things you can do to keep you and your family well this winter.  
 
Step 1: Be prepared 
Make sure you order adequate supplies of repeat prescriptions, have a flu jab and stock up on over the counter remedies and plasters.  It is important to keep warm in winter – both inside and outdoors. Heat your home to at least 18°C (65°F), if you can, you might prefer your living room to be slightly warmer.
 
We’ve put together a helpful resource on what you should have in your medicine cabinet. 
  • What everyone should have in their medicine cabinet, click here.
Watch Surrey GP Dr Asha Pillai's advice on how to stay well this winter and access local health services
 
 
Step 2: Self-care
If you or a loved one do start to feel ill you can manage minor conditions yourself. We’ve put together helpful self-help guides for adults and those taking care of children. Self-care goes beyond minor cuts and grazes. If you, a friend or family member feels low this winter our Safe Haven café can help support with mental health crises or times of emotional distress.
  • Click here to read our guide to staying well this winter.
  • Click here to read our easy read guide to staying well this winter.
  • Our Safe Haven café, click here.
Step 3: Visit a pharmacy 
If you start to feel unwell, even if it is just a cough or cold, don't wait until it gets worse, seek immediate advice and help from your pharmacist. The sooner you get advice the better – pharmacists are here to help you stay well this winter.
 
Pharmacists can provide self-care advice that will get you through the winter season. If you’ve been prescribed antibiotics or other medication, make sure you take them as directed and pick up any prescription medicines before they run out.  Many of our pharmacists have extended opening hours this winter. 
 
Further information is available from NHS 111 (dial 111) or on the internet at NHS choices www.nhs.uk  

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Older neighbours, relatives and friends may need a bit of extra help this winter so make sure you keep in touch, check if they are feeling under the weather, help them stock up on food supplies and make sure they have the necessary medication before they run out or a spell of bad weather. 
 
Step 4: Call NHS 111 
NHS 111 is the NHS non-emergency number. If you, a friend or loved one need urgent but non-life threatening support and advise the service is right for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
 
Step 5: Visit your GP 
If symptoms are persistent or deteriorating visit your GP. Many have on the day appointments and some are open at weekends.  
 
Step 6: Visit a walk-in centre.
Our walk-in centre’s located at Woking and Ashford will each host GPs for the winter period. If you suffer a minor injury or illness these centres are open 8am-8pm on weekends and bank holidays. 
 
Walk-in centre opening times
 
Woking
Woking Community Hospital
Heathside Road
Woking GU22 7HS
Opening Times Monday - Sunday 8am - 8pm
 
Ashford
Ashford Health Centre
London Road
Ashford TW15 3FE
Opening Times Monday - Sunday 8am - 8pm

Step 7: Visit A&E or call 999
If symptoms are serious or life threatening or it’s an emergency situation call 999 or attend A&E.