Strategic Commissioning at North West Surrey CCG 

NHS North West Surrey Clinical Commissioning Group (NWS CCG) is responsible for commissioning - or buying - healthcare services from providers in order to meet the health needs of local people. Services are wide ranging and ordinarily fall into the following categories:

Primary Care Services - Primary health care is the first point of contact for health care for most people. It is mainly provided by GPs (General Practitioners) but community pharmacists, opticians and dentists are also primary healthcare providers.

Acute Services – Also known as secondary healthcare, this is when a patient receives active but short-term treatment for a severe injury or episode of illness, an urgent medical condition, or during recovery from surgery. Services are offered in an acute hospital setting and include accident and emergency services, planned healthcare procedures and outpatient appointments.

Third sector/Voluntary Services – Services are provided by a range of organisations that are neither public nor private sector; these include voluntary and community organisations (both registered charities and other organisations such as associations, self-help groups and community groups), social enterprises, mutuals and co-operatives. These organisations bring benefit to the public sector by understanding the needs of service users and communities and supporting the delivery of services and service innovation.

Community Services – Community health services cover ‘cradle-to-grave’ services e.g. health visiting, physiotherapy and podiatry, supporting patients to manage long-term conditions and treating those with complex illnesses.  Most community healthcare takes place in people’s homes. Teams of nurses and therapists coordinate care, working with professions including GPs and social care. Additionally community health provides preventative and health improvement services, often with partners from local government and the third sector.

Ambulance Services - Ambulance services help people with serious or life-threatening conditions and are dedicated to providing out-of-hospital acute medical care, transport to (usually acute) care settings and other medical transport to patients with illnesses and injuries which prevent the patient from transporting themselves.

The commissioning process involves contracting with new and existing service providers and monitoring performance and quality. It can also include competitive tendering opportunities for the provision of new services or to secure service continuation where contracts are coming to an end.

NWS CCG has a clear responsibility to ensure we make decisions and commission services in a fair, open and transparent way, securing value for money and meeting the healthcare needs of our population.

Through regular appraisal of the services we commission, we continually identify ways to improve efficiency, extend choice and access and improve patient experience. 

At times it is necessary to start a procurement process to secure safe services that meet the needs of the population whilst improving health outcomes and reducing inequalities. Where procurement is the chosen route, this will be the result of a clear and transparent process. New contract opportunities are advertised nationally and locally.  Details of procurement opportunities can be found by registering on the Contracts Finder website.