Clinical commissioners across Surrey Heartlands and East Surrey are pleased to announce the appointment of Care UK as the new provider for the Surrey Integrated Urgent Care service across East Surrey, Guildford & Waverley, Surrey Downs and North West Surrey from 1 April 2019.  

The new service has been developed using feedback from patients and a wide range of healthcare professionals. It will include NHS 111, a clinical assessment service and GP out-of-hours service and is designed to make it easier to signpost patients who call NHS 111 for health advice to the most appropriate local service. As part of the new provision, patients will:

  • benefit from reduced lengthy questioning process
  • have easier access to clinical advice and easier transitions between different services
  • in time, be able to directly book appointments to other healthcare services.

Around 250,000 calls are made to the Surrey service each month. From April patients will have access to a combined NHS 111 and GP out-of hours service. This will ensure they get the help they need quicker by being assessed once rather than twice. The new service will provide clinical advice safely and more rapidly; with an efficient triage approach. The aim is that patients will have a more efficient experience.

One of the biggest benefits will be the new way in which clinicians can access the improved shared IT system. Callers, if required, can be referred to a clinician who will have immediate access to their medical information, reducing the need to repeat information of their symptoms at multiple stages during the call.

Dr Charlotte Canniff, Clinical Chair for North West Surrey Clinical Commissioning Group (CCG), said: “We are delighted with the appointment of Care UK as our new provider of the Surrey Integrated Urgent Care service to deliver NHS 111 services across Surrey.

“The CCG and our partners are committed to commissioning high-quality, evidence-based services, delivered at the right time at the right place. We will work collaboratively to ensure the service responds to the needs of our patient population.

“We have listened to service users, their families and a wide range of professionals to understand what has worked well in Surrey previously and what people feel needs to be improved and we are confident we have the right solution to ensure a seamless high quality service.”