As much as we are enjoying ourselves with friends and family over the festive period, sometimes illness can get in the way. With a number of bank holidays across the period, GP and pharmacy opening times can vary - make sure you are fully prepared.

Pharmacy Opening Times

Many community pharmacies will be closed on Christmas Day, Boxing Day and New Year’s Day and others will operate different hours from their usual times. All community pharmacies in Surrey will be displaying Christmas opening time information for their area when their pharmacy is closed.

The pharmacies listed below should be open over Christmas and New Year 2019 as shown. The details are correct at the time of publishing but are subject to change. You are advised to contact the pharmacy before attending to ensure they are open and have the medication you require.


GP Opening Times

GPs in North West Surrey will remain open during their usual hours on days leading up to Christmas but will be closed on Christmas Day, Boxing Day and New Year’s Day.

For limited, pre-bookable extended access appointments in the evening and weekends, please contact your GP for availability. Please note that extended access appointments are pre-bookable only and patients are unable to ‘drop-in’.

For Christmas Day, Boxing Day and New Years Day, LIVI is available to all North West Surrey residents. LIVI is an online video consultation service, where local GPs can offer advice and refer you for further treatment when required via your mobile phone or tablet. Appointments can often be booked within minutes, and are held with a fully trained GP in the comfort of your own home, office or on the go. Simply download the LIVI app and enter the name of your GP Surgery when prompted to prove eligibility.

Mental Health Services

Christmas can be a challenging time for some when it comes to anxiety, stress and depression. Don’t suffer alone. There are a number of services across Surrey available to you or someone you love over the holidays who may need a little extra support.

For people aged over 18:

Call the Mental Health Crisis Helpline: 0800 915 4644

Lines are open 24 hours a day, seven days a week, including Christmas Day, Boxing Day, New Year’s Day.

If you have hearing or speech difficulties use the Next Generation Text Service by dialling 18001 0800 915 4644 from your text phone or smartphone app. You can also contact us by SMS text: 07717 989024

Visit a Safe Haven: Aldershot, Epsom, Guildford, Redhill, Woking

Safe Havens provide out of hours help and support to over 18s and their carers who are experiencing a mental health crisis

Our Epsom, Guildford, Redhill and Woking Havens are open from 6pm – 11pm every day during the Christmas and New Year period.

Opening times vary for our Aldershot Haven. Click here for a poster detailing Christmas opening times.

These services are provided by a partnership between the NHS and third sector mental health organisations: Catalyst, Mary Frances Trust, Mind: Andover, Oakleaf Enterprise, Reigate Stepping Stones, Richmond Fellowship.

For young people:

Visit a CYP Haven: Epsom, Guildford, Redhill, Staines

At least one of the drop-ins for 10-18 year olds and their carers is open on most days over the festive period. 

CYP Havens are closed on Christmas Day and New Year’s Day.

See festive opening times chart on CYP Haven website for details: 

You can also call your GP for an urgent appointment or in a physical emergency always call 999.

Mind, the mental health charity, has produced a handy guide to help people manage their mental health at Christmas, read it here.

NHS 111

Open 24 hours a day, 7 days a week including Christmas and Boxing Day, NHS 111 is your go-to place for any urgent health matter or concern. Trained advisers can offer advice, arrange call-backs with doctors, nurses and other health professions and book your appointments if required. You can also access this online at