Locality Hub Partners

The Hubs are very much a partnership, led by North West Surrey Clinical Commissioning Group (who plan and buy local healthcare), working closely with your GPs and other organisations. These organisations include Virgin Care (which provides a number of services at the Bedser hub, including day to day management), Ashford and St Peters Hospital, Surrey and Borders Partnership, the District and Borough Councils, County Council, South East Coast Ambulance Service, Age UK Surrey and the wider voluntary sector.

How are the Hubs staffed?

As a Hub patient, you will be supported by a core team of GPs, experienced matrons and nurses, specialist doctors, pharmacists, social workers, physiotherapists, occupational therapists and other support staff.

We also have professional “wellbeing co-ordinators” working at the hub, employed by Age UK. A named co-ordinator will be your focal point of contact. They will coordinate all aspects of your care and help you access the wider health and social system if and when required.

How will I be contacted and who will see my information

If your GP has already spoken to you about the Bedser hub during an appointment, your first contact will come from one of the Wellbeing Co-ordinators. Alternatively, you might also receive a letter from your GP practice which will be followed up by a phone call. Then, with your permission, GPs, hospital doctors, nurses, social workers, wellbeing co-ordinators and other health and social care professionals who are involved in your care, will have access to your health and social care information, known as an "integrated care record".

How will you be using my information?

Your data will be used primarily to support your direct care, whether by the healthcare providers, the social care team or Age UK Surrey’s wellbeing co-ordinators.

Relevant information will also be shared with the ambulance service, which means that if they are called out to you, they will have access to all your important health care records. If you use the transport service and have mobility issues or additional needs, relevant information will also be shared with Woking Community Transport to make sure you have a safe service.
The information will also help the health and social care system work together to improve overall care services in North West Surrey. Click here to find out more about these other ways we use your information.

Will this stop me having to give my details at every appointment?

We recognise that it is frustrating when you have to repeat yourself each time you visit a different service. The reason that happens is because the NHS has lots of different computer systems holding health records about each of us, and they are not all connected to each other. The aim of the integrated care record is to prevent the need for patients to repeat the same information each time they see a professional.

Where are they?

The first of three locality hubs in the area is now open at Woking Community Hospital. Called the Bedser hub, it was made possible by a generous donation from the Friends of Woking Community Hospital following a legacy from former Surrey and England Cricketer and long-time Friend of the hospital, Sir Alec Bedser. The others will be at Ashford Hospital and Weybridge Community Hospital.

How The Hub Works

When you’ve been referred to the Hub, instead of having to go to several different places for appointments with the range of health and social care professionals you may need (like specialists, podiatrists, physiotherapists and social services), you will be able to see them all in one place.

Free transport can be provided to and from the hub if you need it, and while at the hub you can relax and enjoy a coffee with other patients in the community area. There will also be social activities you might choose to enjoy.

How are GPs involved?

Local doctors are at the heart of our Hub model, and overall responsibility for the quality of patients’ care will stay with GPs. The three GP groups within North West Surrey are involved in designing Hub services and how the interface with general practice will work.

What information will they see?

Your ‘integrated care record’, which is shared by your GP practice, will include historic and current conditions, test results, medications, allergies and social, health and wellbeing information relevant to your care.

Do I have to share my information?

The purpose of this new service is that everyone working to support you is able to see relevant information on your integrated care record. That is why we can only accept patients into the Locality Hubs who are happy to have their information shared.

If you don’t want your information shared, you can opt-out by letting your GP surgery know.

By sharing relevant information from your health and social care records, the professionals involved in caring for you can make sure you will:

  • only have to tell your story once
  • avoid unnecessary appointments and tests
  • receive the best possible care in an emergency
  • be involved in decisions about your own care
  • you will be able to see your own information [if you are interested]
  • make sure details of care provided in the hub is made available to your GP. It will also be made available to the ambulance service and accident and emergency teams to help them better support you in the event of an emergency.

Coordinated care

Our "coordinated care" system starts with you and your needs and preferences. The Hub team will work with you (and your family and support network if relevant) to understand your goals.

Once you are a patient at one of the locality hubs, it will be a single point of contact for all your care needs, a place to socialise and take part in activities, and plan your own care in a supportive community environment. This will better support you and help you live an independent and fulfilled life for as long as possible.

Seated dance sessions at the Bedser Hub

The weekly creative seated dance sessions at the Bedser Hub are funded via Woking Borough Council and carried out by Arts Partnership Surrey. Using a person centred approach to creating and leading dance and movement using themes, music and the interests of the groups, CSD (or movement to music) helps to increase mobility, helps with falls prevention, and increases general health and wellbeing. All of which supports the hub's objective of helping people live independently for longer.​

The sessions last an hour and run for up to 15 participants. They've been running in the hub since the 23rd March with popularity increasing to a point where we have between 10 and 15 people every week. Each session has a different theme, with this week's covering reminiscence from the 1940s, using a range of items from the era to support the discussion and related dance movements.