Surrey Wheelchair Services: Coronavirus Update 

Following a directive from NHS England, it has been necessary for the Surrey Wheelchair service to support and assist NHS England and NHS Improvement in the national response to the COVID-19 health emergency.

During this time our priorities for both adults and children will be:

  • Hospital discharge and preventing hospital admission
  • Pressure ulcer management / pressure issues
  • Urgent safety issues, including critical breakages and replacements
  • Telephone support and advice to clients and other professionals

AJM Healthcare (the Approved Repairer for Virgin Healthcare) and Milbrook Healthcare (the Approved Repairer for CSH Surrey) are working to the same directive and together we will ensure that any urgent work is completed.

Should you have any queries, please contact us on the following numbers:

* Virgin Healthcare: 03003038539 or AJM Healthcare on 02086416173

* CSH Surrey (Surrey Downs area only, excluding Dorking): 01372 384383 or contact Millbrook Healthcare on 0330 124 1247 option 3

We apologise for any inconvenience caused during this difficult time of self-isolation.  We are working closely with our local hospitals and commissioners.  As soon as we are in a position to resume routine appointments, we will contact you.  In the meantime, we will keep you updated on the situation via the Virgin Care website at or the CSH (Surrey) website at


Personal Health Budgets

Personal health budgets provide patients with greater flexibility, choice and control over their care,  They're available to anyone registered to a GP in Surrey who's eligible for NHS Continuing Healthcare funding and receives care at home.

Personal health budgets are about delivering the right care to you when and where you need it.  They can be used to pay for agency care staff, personal assistants, respite care, equipment to make it easier to be at home - in fact, anything that is clearly linked with meeting the agreed health outcomes of your care plan.
Find out more about personal health budgets.

Personal Wheelchair Budgets

From 2 December 2019, all those eligible for an NHS wheelchair, will have more control over decisions made about their care and choice of wheelchair with individuals to be entitled to personal wheelchair budgets.

Surrey CCGs in conjunction with NHS England are working closely with the Wheelchair Services to develop a Personal Wheelchair Budget (PWB) offer to replace the current Voucher Scheme.

Personal Wheelchair Budgets are available for some wheelchair users to provide a greater choice of wheelchairs.

Under the new system individuals will have three options:

1. Notional Personal Wheelchair Budget (standard NHS provision)

This means the provision of a wheelchair which will meet an individuals identified needs.

2. Notional Personal Wheelchair Budget with contribution

This option allows an individual or another agency (such as a Council or a voluntary or charitable organisation) to contribute their personal budget towards an NHS wheelchair or add additional features.

3. Third Party Personal Wheelchair Budget

This allows an individual to use their personal budget as a contribution to buying a wheelchair from an independent retailer outside of the NHS. This is only available if the wheelchair is deemed clinically appropriate following a discussion with a Wheelchair Therapist.

During the assessment a clinician will work with the individual to identify their needs and establish what they want from their wheelchair. The individual will be given a personal wheelchair budget that is equivalent to the cost of their prescribed wheelchair. Depending on the type of personal wheelchair budget the individual has, they could have the option to top up the budget which may allow them to add an additional feature to their prescribed wheelchair or they could use their wheelchair budget to buy a wheelchair from another approved supplier.

Surrey CCGs recognise that from 2 December individuals have the right to ask for a personal wheelchair budget however capacity, resources and skills to meet all requests is likely to result in the need to prioritise and take a phased approach to the roll out of personal wheelchair budgets. CCGs will consider all requests on an individual basis and if unable to provide a personal wheelchair budget the individual will be signposted to commissioned services for a personalised conversation.

For more information on the scheme please see: